What is RewardsPay?
RewardsPay is a consumer payment service that allows you to use your credit
card rewards points, cash rewards, hotel points or frequent flier airline miles
to safely and securely pay for goods and services at merchant websites. We
work directly with your airline, hotel, or credit card rewards programs so you can
safely use your cash rewards, miles or points at hundreds of leading merchants.
With RewardsPay, you can tap into the liquidity of your rewards program to
purchase music, movies, e-books, games or just about any other type of good
or service or you can imagine. Finally, you can spend your rewards to purchase
practically whatever you want, when and where you want it.
Which rewards programs are part of your network?
Credit card, hotel, airline and other loyalty programs. see our
current list, and new programs are being added all the time, so check back often or
suggest a program you would like to see added.
Where can I use RewardsPay?
You can use RewardsPay at merchants where the RewardsPay logo is displayed.
These include popular games, movies, music, e-books, web services, and more.
See our list of current merchants. Check back often, as new merchants are
being added all the time.
How secure is RewardsPay? Will you store my rewards program number or my credit card number?
We use bank-level security and the latest anti-fraud technology to let you pay
safely and securely using your rewards. Your rewards remain in your
existing airline, hotel, or bank credit card rewards account. For transactions where
partial payment is made with a credit card, or your credit card number is required
for you to access your rewards account, we do not store your information on our
servers. Your credit card data is held securely in a certified system in accordance
with the latest payment card industry data security standards.
What do I need to do to make a purchase using my rewards programs?
Once you are ready to make a purchase at a merchant, just click on the
RewardsPay payment option, select the rewards program you wish to use, and
follow the simple steps to complete your transaction.
Do I need to transfer my cash rewards, miles and points into RewardsPay to use them to make online purchases?
No, your miles, points or cash rewards remains in your airline, hotel, or credit
card rewards account. You only use what you need for the transaction.
How is RewardsPay different from websites that consolidate cash rewards, points and miles?
We work directly with the cash rewards, points and miles programs and do not charge you any
fees to complete a transaction. We make it easy and convenient to redeem your
cash rewards, points and miles at the merchant site where you are shopping.
Can I combine all my rewards into RewardsPay?
No, your cash rewards, points and miles remain in your rewards account but are available to use
when you want to redeem them at a supported merchant.
Will RewardsPay show me my available balance by rewards program?
Yes. To use this feature you must link to your rewards programs through
RewardsPay. You can then see your available balance per program.
Is there a fee to use RewardsPay? How will I be charged?
There is no fee to use RewardsPay. You can view your transaction history in your
RewardsPay account, and your cash rewards, miles and points are deducted from your bank,
hotel, and airline rewards accounts as you use them.
Do I have to open an account with RewardsPay?
No, you don't have to open an account with RewardsPay to use your rewards
currency for one time purchases. If you want to save multiple rewards programs to
quickly and securely use them at other merchants, we recommend you do open
How do I open a RewardsPay account?
You can open an account by going directly to www.rewardspay.com and
following the steps to Sign Up, or by adding a user-name and password following
the completion of a transaction at a merchant site.
Is RewardsPay connecting directly to my rewards program?
Yes, we are connecting directly to the credit card, bank, hotel, and airline programs. Each
transaction gets securely authenticated directly with the rewards program. This is
important, as the value provided comes directly from your program. Since your
balance remains in your account, you get the full benefit of the security of your
credit card, bank, airline or hotel program.
Who are the people behind RewardsPay?
We are a Silicon Valley-based company, and our team includes employees who
previously worked at Google, PayPal, Hotwire, Bank of America, and Offerpal.
I can't access my rewards program, what should I do?
Please contact your rewards program.
I forgot my RewardsPay password, what should I do?
No problem, go reset your password by entering your email address in the Problems signing in? box.
Why should a merchant use RewardsPay?
In the U.S. alone, there are approximately $50 billion in rewards issued
every year by credit card companies, hotels, airlines and retailers. RewardsPay
enables merchants to access this enormous pool of untapped liquidity by
connecting them directly with consumers who are looking to make a purchase
using their rewards. Our payment platform has been shown to
increase sales conversions dramatically and boost our merchant's average basket
size by 30% or higher.
What do my users need to do to complete a payment?
Once ready to make a purchase, your user will click on the
RewardsPay payment option, select their rewards program, and
follow the simple steps to complete the transaction.
Do my users need to register or create a new password?
No. Registration is optional and is outside of the transaction flow.
How are my users charged?
The charge will appear on the user's credit card, airline, or hotel rewards
How do you connect with Rewards Programs?
We have secure connections with our airline, hotel, and credit card rewards
partners to authenticate each transaction.
How can RewardsPay bring me new users?
There are hundreds of millions of consumers who have tens of billions of dollars
worth of rewards. We enable merchants to
increase their average ticket size and decrease shopping cart abandonment by
connecting them with consumers who are looking for new ways to use their
rewards. Also, many of our airlines, hotels, and banking partners offer special
promotions with particpating merchants.
Are there any setup fees charged by RewardsPay?
There are no set up fees.
Are there any monthly minimum fees or monthly maintenance fees?
There are no monthly minimum fees or monthly maintenance fees.
How does RewardsPay make money?
There is a per-transaction fee charged to the merchant.
Do the rewards programs charge a fee?
No, the rewards programs do not charge any additional fees.
How do I update my information?
Go to www.rewardspay.com and click on merchant sign-up or sign-in or send an
email to email@example.com.
Do you provide customer support to my users?
Yes, we provide first-line customer support for all RewardsPay transactions.
How will my customers know how to contact customer service?
There is a customer support link on all of the RewardsPay screens where the
customer can directly open a service ticket, as well as a dedicated support
What technical skills are required to integrate RewardsPay?
The RewardsPay API relies on REST-based web services, so you can use any
programming language you want. However, knowledge of HTTP, specifically
constructing Get and Post requests, is required.
How long does it usually take to get integrated?
Merchants have integrated in a few hours, but most require a few days.
How does RewardsPay integrate with my website?
number of payment buttons to choose from to display on your payment options
How often do I get paid?
RewardsPay pays you every month.
How long does it take to get paid?
It usually takes about 60 days from the date of the transaction.
Are you holding my money to earn the float?
No. It takes us time to verify and bill the rewards programs, and we turn it around
to you in a matter of days.
In what currency do you pay out?
We can pay out in the settlement currency of your choice.
Transactions in other currencies will be converted in the settlement currency
at the market daily rate at the time of invoicing.
How does RewardsPay protect me from fraud?
Our team has decades of experience in security. We've developed sophisticated
antifraud and monitoring systems to keep our refund and chargeback rates
low, and we work closely with partners such as Cybersource to keep our
online shopping experience secure. We use bank level security practices and
technologies to ensure all consumer data is kept secure and private. Lastly, we're
compliant with PCI Data Security Standards,
and recognized by VISA as a registered Internet Payment Service Provider.
I forgot my password…
No problem, go to the merchant login on the RewardsPay site and click on Forgot
Why should a rewards program use RewardsPay?
RewardsPay helps make your rewards program even more rewarding by allowing
your members to redeem their cash rewards, points or miles to pay for just about anything
they want. We offer a variety of goods and services such as music, movies, e-
books, games and more available at hundreds of leading merchant web sites. Our
innovative payment service simply extends the redemption of your rewards to
make it easier for your members to buy the things they really want, when and
where they want it.
Are you a loyalty points exchange or an aggregator?
Neither. We are a service used by your rewards program to enable your members
to redeem their rewards for goods and services at hundreds of merchant web sites.
We do not combine, exchange, or hold reward balances.
Do you combine rewards?
Can a consumer run a one-time transaction without setting up an account?
Can I set my own point conversion ratios?
Are there any setup fees or monthly fees?
No, there are no setup fees or monthly fees.
How does RewardsPay make money?
We charge the merchant a transaction fee.
Are you a wallet?
No. We enable a consumer to run a one-time transaction without signing up for
an account. We do not hold any stored value.
Are you PCI Compliant?
What about mobile?
We are currently offering e-commerce transactions only. (PC browser and
smartphone browser). We will be launching our mobile capabilities in the coming
Can I choose the merchants who are allowed to show my logo?
Yes, you can choose which merchants you want to partner with that are relevant
to your members.
Which merchants are currently participating?
Please see our list of participating merchant
for a list of participating merchants. We are adding new merchants all the time so please check back
often or contact us for more information.
What is involved in getting setup?
We need to setup a call with your IT team to discuss how your members can get
access to their rewards account.
How are you different from exchanges and aggregators?
RewardsPay is designed to put your loyalty program objectives front and center.
Once the user has selected your program, the transaction flow is branded
accordingly. We do not allow combining of points from multiple programs, so that
you maintain the connection to the transaction. We allow you to determine the
point conversion ratio desired. You can choose the merchants that best fit your
membership profile from our network. Finally, we are the only service that allows
a consumer to transact without opening a new account.
Who can I contact with other questions?